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FAQ

Q.A list

What is proof of identity?

  1. In order to verify your account, we will require a copy of your valid passport or both sides of your government-issued identification card.

 

This copy must contain: 

  • Full Name
  • Date of Birth
  • Photograph
  • Valid Expiry Date

All images should be high resolution and the above details must be clearly readable.

 

What will be not accepted? 

 

  • Covered details – you must not cover any of the above details

How do I upload the needed documents?

  1. Uploading documents is a simple process that can be done by clicking here.*Documents can be uploaded in the following formats: .pdf, .jpg, or .doc

Why do I need to verify my account?

  1. The verification of your trading account is required in order to provide you with the best possible service and comply with financial service regulations.Your information is always kept confidential and is only used for compliance purposes.The following are required in order to complete your account verification:
    • Government issued ID
    • Phone number verification
    • Proof of address

    IMPORTANT:

    In order to avoid any account limitations including, but not limited to, trading, withdrawal of funds and account closure, all clients should be verified as soon as possible.

    At any point, evest may request additional identification documents in accordance with regulations.

What is proof of residence?

To verify your account, you are required to provide us with a separate document (different from your proof of identity) confirming your current residential address.

 

This document must be issued in the name of the evest account holder and dated within the last 6 months (with the exception of valid government-issued identification documents, such as a driving licence), and must contain the following information:

  1. Your name
  2. Your current residential address
  3. The date of issue
  4. The issuing authority
  5. A reference to the issuing authority (logo, contact information, website etc.)

We accept documents that are issued by a bank, a utility company, a government agency or a judicial authority. If your bill or document is available online, you may send it to us either as a PDF file, or as a screenshot. 

Proof of address can be one of the following:

  • Electricity, water, gas, telephone or Internet bill
  • Driving licence / residence permit / national ID / state ID
  • Bank statement / credit card statement / bank reference letter
  • Council tax or municipality bill / government tax letter
  • Social insurance statement
  • An official letter from your employer or educational institution confirming your address, stamped and signed.

 

What will not be accepted?

    • Pension or insurance documents 
    • Receipts
    • Invoices for purchasing goods
    • Handwritten bills

What is the status of my withdrawal?

You will be notified via email once the processing of your withdrawal request has been completed and informed to which payment provider your funds were sent.

In addition, you can click on ‘Account’ and then on the History tab to see the withdrawal status.

What are SWIFT and IBAN?

A SWIFT code – also known as a BIC – is made up of 8 characters and is used to identify a particular bank.

An IBAN stands for International Bank Account Number and helps banks identify your specific account for payments. IBANs are not used in all countries. If you are requesting a withdrawal to a bank account which does not have an IBAN, you may put your account number in the IBAN field and your branch code in the Comments field on the withdrawal page.

Your SWIFT code and IBAN can usually be found on your bank statement or online banking.

How old do I need to be to trade with evest?

If you wish to open a real money account with evest you must be at least 18 years old.

How will the charges appear on my credit card statement?

Your Credit Card charges will be listed on your Credit Card statement under evest.

Feel free to contact our customer support team with any billing questions you may have by clicking here.

Are withdrawals instant?

As per our terms and conditions, all withdrawals may take up to 1 business day to be processed, provided we have received all the necessary documentation to process the withdrawal. However, please note that it may take 3-8 business days before the funds appear in your account. Also, bear in mind that payments are usually processed using the original payment method. Therefore, if you requested a withdrawal with a different payment provider and it does not appear in your account, check the statement of your original payment method.

 

*The time taken to receive your payment may vary depending on the payment provider involved.

Is depositing safe and secure?

Yes, depositing money to your account is absolutely safe, private and secure. All transactions are communicated using Secure Socket Layer (SSL) technology, ensuring that your personal information is safe.

How can I deposit using my credit card?

To deposit using a credit or debit card, please click the “Credit Card” option and enter the following details:

 

  1. Your card number
  2. Your card’s expiry date
  3. The CVV code (3 digits on the reverse side of your credit/debit card)

 

Within minutes, your account should be credited with the funds. If your request is not approved for any reason, you will be notified via email.

 

The transaction will show as “evest ” on your credit card statement

Can I use someone else’s card to deposit?

A 3rd party payment is a deposit made from a payment method that is not in the same name as the owner of the evest account.

 

As stated in our Terms & Conditions, the owner of the trading account must be the owner of the funds. Therefore, you are unable to make a deposit using someone else’s payment method.

How do I withdraw funds from my account?

In order to place a withdrawal request, please follow these steps:

 

  • Click on the Withdraw Funds tab in the left-hand menu
  • Enter the amount to withdraw (in USD)
  • Complete the electronic withdrawal form as required
  • Click “Submit”

 

Please be advised that funds can only be withdrawn from your available balance, so before you make a withdrawal request, you should ensure that you have the amount available in your balance. 

 

Please note the following important points:

  1. Your account needs to be verified.
  2. The minimum amount to withdraw is $25.
  3. The withdrawal fee is $5.
  4. The conversion fee is %2.
  5. The inactivity fee is $10 ( After 3 months with no Open\Close position, Open positions will be closed to cover the fee)
  6. You will be notified via email once your withdrawal request has been processed by evest.

If you have funds invested in open positions, you can free up more funds by closing positions. Once a position is closed, the invested amount +/- any profit or loss will be sent back to your available balance.

What is the minimum withdrawal amount?

The minimum amount you can withdraw from your account is $30

How long will it take to process my withdrawal request?

Withdrawal requests take up to 3 business days to process.

The time taken to receive your payment may vary depending on the payment provider involved. Usually, the amounts will appear in your account within 14 business days.

How to log out?

Simply click on “my account” and choose “log out” from the drop menu.

How can you avoid a margin call?

To avoid a margin call, make sure you have sufficient Cash Equity in your account. Check your Cash Equity status periodically and make sure to pay attention if you receive a margin call alert from evest . If you have any other questions regarding margin calls, feel free to contact the evest Customer Support team.

What should I do if my account is blocked?

If your account has been blocked and you are unable to access your account, please contact us.

 

If you are unable to sign in to Customer Support as an “Existing User”, please click here and fill-up the form using the email address that you used on your evest account.

 

Our Customer Support team will be happy to guide you through the steps needed to unblock your account.

Where can I find my position ID?

What is a position ID?

The position ID is a unique 8 or 9 digit number assigned to each trade for identification purposes.

 

Where can I find the position IDs of my open trades?

On the evest platform, the position ID for an open position on the left side of each transaction.


Where can I find the position IDs of my closed trades?

Position IDs for closed trades can be found by clicking on the “History”and you can find it in your transactions section.

How can I submit a complaint?

To submit a complaint, please use our Online Form.

How can I unsubscribe myself from the mailing list?

If you wish to unsubscribe from our mailing list, all you need to do is click here.

This link is also available at the bottom of each promotional / news email we send to your email address.

 

If at any point you wish to re-subscribe, please click here.

Can I have more than one account?

It is possible to have more than one account with evest.

 

In order to do this, you will need to register with the same name and provide the same documents as in your other existing account(s).

 

You will need to use another email address and username.

How many trades can I open at the same time?

2,000 is the maximum number of positions you can have open in your account at any one time.

Is evest regulated?

Yes, we are!

evest brand owned and operated by Magic Path Capital LTD, Magic Path Capital LTD is a company regulated by Vanuatu Financial Services Commission (VFSC). Licensed to carry on the business of dealing in securities under company number 17910

Does evest have Islamic accounts?

Here at evest , we are able to offer Islamic accounts in accordance with Sharia law.

 

The benefits of an Islamic account are:

 

  1. No interest on settlement for more than 24 hours, consistent zero-rollover interest.
  2. No additional commission charged on rollover for more than 24 hours.
  3. No charges, commissions or fees on account management, with the only revenues coming strictly from the spreads (the difference between the BUY and SELL prices of a currency pair).

 

Should this account be of interest to you, the procedure to open an evest Islamic account requires:

 

  • Registering for a real account and investing a minimum of $500 USD.
  • Providing identification documents, in order to complete your account verification.

Is my money safe with evest?

evest operates in accordance with VFSC regulations, meaning that there are measures in place to protect investors.

On evest, our clients’ funds are kept secure in top-tier banks and all of their personal information is guarded under SSL encryption.

We also offer an option to activate Two Factor Authentication (“2FA”) in your account which requires you to enter a verification code sent to your Email in order to access your account. It is an additional layer of security that you can turn on or off in your Account Settings.

It’s important to note that any form of trading involves risk. That’s why evest encourages its clients to practice responsible trading by staying informed and diversifying their portfolios.

How can I make my account more secure?

Your security and privacy are of the utmost importance. Therefore, the evest platform has many measures in place to protect our active trading community.

We protect your information by using data security technology and tools such as firewalls and data encryption.

All traders are required to use a personal username and password to access their accounts online.

We also offer an option to activate Two Factor Authentication (“2FA”) in your account which requires you to enter a verification code sent to your Email in order to access your account. It is an additional layer of security that you can turn on or off in your Account Settings.

If you tick the ‘remember this device’ checkbox, your device will be remembered for 30 days. You will receive a new code after 30 days, or sooner if you switch your browser or device. This feature is optional.

How can I change my password?

In order to change your password, please follow the instructions below:

  1. Log into your Account Settings by clicking here
  2. Select the ‘Account’ option
  3. Click ‘Change’ next to the Password field
  4. Enter all the requested details and click ‘Submit’

Please note that the following symbols may be used in passwords: ! @ # $

Other special characters are not permitted.

In stocks, are the buy and sell orders executed in real time?

Buy and Sell orders are executed in real time. Select any one of the many stocks currently offered in real-time, using our trading platforms. 


What do I purchase when I open a position on evest?

Please note that some of the instruments on the evest platform are traded as real assets, while others use CFDs. CFD stands for Contract for Difference.

 

All non-leveraged BUY positions for stocks (since April 2018) are traded as real assets. Commodities, indices and currencies are traded using CFDs.

 

Any CFD trade will be marked ‘CFD’ in the trade line.

 

How to find stocks in the platform

Perhaps you would like to diversify your portfolio and discover new markets to invest in. If you already know the name of the stock name type it in the search bar.

How to find a specific stock in the platform?

Perhaps you would like to diversify your portfolio and discover new markets to invest in. If you already know the name of the stock name type it in the search bar.

What is reverse stock split

A reverse split is a market event whereby a company decides to reduce the number of existing shares and in doing so, increase the value of each share according to a certain ratio. For example if the ratio is 1:2, the stockholder will have 1 share for every 2 shares previously held.

 

The amount of shares are reduced by the same ratio in order to offset the artificial rise in value, whilst maintaining the same overall value of the holding.

 

The way we respond to a split is by adjusting the original opening rate of the affected trade to reflect the new rates after the reverse split and ensure that all subsequent profit calculations are correct.

What is a stock split?

A split is a market event whereby a company decides to divide its existing shares into multiple shares according to a certain ratio, i.e 1:5 or 1:3. For example if the ratio is 2:1, the stockholder will have 2 shares for every share previously held.

 

As a result, the value of each share is lowered by the same ratio to offset the artificial rise in value, whilst maintaining the same overall value.

 

The way we respond to a split is by adjusting the original opening rate of the affected trade to reflect the new rates after the split and ensure that all subsequent profit calculations are correct.

Why are some instruments like USD/TRY disabled on different occasions?

This currency pair is considered exotic. Because of this, at times, there is very low liquidity in the market. During those times, the spread on the instrument may be very high (the spread is variable so it can change) or the instrument might be fully disabled from trading. 

 

This can happen with other markets but is typically unlikely. With these considerations in mind it is imperative that any trader factor this into any trading decision.

Why are some instruments like USD/TRY disabled on different occasions?

This currency pair is considered exotic. Because of this, at times, there is very low liquidity in the market. During those times, the spread on the instrument may be very high (the spread is variable so it can change) or the instrument might be fully disabled from trading. 

 

This can happen with other markets but is typically unlikely. With these considerations in mind it is imperative that any trader factor this into any trading decision.

Does evest support MT4 or MT5?

Sadly, we do not support the MT4 platform. However, we provide the MT5, the natural evolution of the award-winning platform the MT4.

What is a “lot”?

currencies are traded in specific amounts called lots. The standard size for a lot is 100,000 units. There are also mini, micro, and nano lot sizes that are 10,000, 1,000, and 100 units respectively.

 

Different brokers may use different terms like ‘trading lots’ and or ‘positions size’. Here, evest uses the term ‘units’. Basically it all amounts to the same thing – your trade size.

 

For example, 1,000 units here on evest is the same as 0.01 lot. Or if you were to look at the cost per pip, then 1,000 units (0.01 lot) will cost you $0.10 per pip.

 

As a trader, it is advisable to know how much is needed for your Stop Loss or how much you’re willing to invest in each trade. This will help you to determine your trade sizes.

 

For example, a trade size of 1,000 units ($0.10 per pip) requires $20 for a 200 pips SL away from the entry price; similarly a trade size of 4,000 units ($0.40 per pip) requires $80 for a 200 pips SL away from the entry price. If your account can’t afford an ‘investment’ of $80 per trade, then a trade size of 4,000 units is too significant for your account.

 

It is important to note that pip value does not vary based on the amount of leverage used, but rather that the amount of leverage you have affects the pip value. This means that If you have 100:1 leverage you can trade a mini lot (10,000 units) with just 100 units.

What is “Pending order”?

A pending order (or limit order) is an order placed in the system aimed to execute a position once your selected target rate is reached.

 

An order will be executed if the current market rate of an instrument reaches the selected target rate and it can be executed within a range of this rate depending on market movements and volatility.

 

This type of order will stay open until it is executed or you decide to close it.

Can I buy a stock when the market is closed?

When markets are closed, you can place a market order, which is an order that allows you to open a position at the moment the market opens at the first available rate.

 

You can also set a regular order for a specific price.

 

Market orders will also be shown in the order tab in the portfolio page.

How can I sell something I never bought?

When you are investing in a CFD, you are investing in the possibility of a price of an asset moving up or down. ‘Buy’ and ‘Sell’ are the standard industry terms used to describe this sort of investing. ‘Long’ and ‘Short’ are alternative terms for the same thing.

What is LIBOR?

The LIBOR is the most commonly-used benchmark rate that is given by banks when charging each other for short-term loans. LIBOR stands for London Interbank Offered Rate. There are a total of 35 different LIBOR rates posted each day, ranging from overnight to 12 months, and based off of five different currencies. For calculating overnight fees for stocks, evest uses the 1-month USD LIBOR rate.

Why evest does not offer all the stocks like other brokers?

We have an amazing selection of stocks right now.

If you didn’t find the stock you were looking for, let us know, and we will look into adding it in the next release.

Is it possible to leverage my stocks?

Yes, you can!

Clients of evest (VFSC regulated) can leverage stock trades by up to x5.

Elite clients can leverage stock trades by up to x10, and even up to x20 on selected stocks.

 

*Please note that all positions with leverage are traded as CFDs. If you hold a CFD stock position, you do not actually own the stock or hold any rights shareholders have.

What is a “PIP”?

Pip is an acronym for ‘percentage in point’. A pip is a unit of measurement for price movement. We use pips to measure the change in the price of one currency in relation to another.

 

One pip is the smallest price change that a given exchange rate can make, and so refers to the very last digit of a price.

 

For instance, if the EUR/USD moves from 1.1190 to 1.1191, this would be a movement of 1 pip in the exchange rate.

What is margin?

Margin is the amount of funds you allocate from your account equity to open a position. On leveraged positions, the margin is often expressed as a percentage of the position’s exposure to the market.

 

For example, a trade with an invested amount of $500 and a leverage of x5 has an exposure of $2,500. The margin is $500 or 20%.

What is spread?

The spread is the difference between the Bid (Sell) price, and the Ask (Buy) price (it is the commission the broker charges on every position).

 

For example, if the bid is 1.2636 and ask price is 1.2638, the Spread is the difference between the two: 2 pips.

Why did my trade close automatically?

Kindly note that trades will close automatically when the Stop Loss or Take Profit order is triggered.

 

Stop Loss and Take Profit are risk management tools which add an extra layer of protection to your investment. They are adjustable orders to close the trade when the market moves a specified amount against or in favour of your position, thus helping you minimize your losses or lock in your profits. When a trade closes by Stop Loss or Take Profit, the invested amount +/- any Profit or Loss (P/L) will be returned to your account balance.

What is the market gap?

When a market is closed (for example, during weekends or daily market breaks), there are no rates being traded. However, news and announcements still affect the markets. It is possible that the market will open at a rate which is significantly different from the previous closing rate due to the changes in demand. We encourage all traders to take this into consideration before opening positions or orders.

What is negative balance protection?

It is possible for your Available balance to become negative. This could occur when all your Available balance is invested in open positions and overnight fees are deducted, or trading losses are incurred. In most cases, the account Equity remains positive.

 

On rare occasions, market conditions could cause your Equity to become negative. In these cases, evest will perform a margin call: we will close all your open trades. As part of our policy of Negative Balance Protection, we will then absorb the loss and reset your Equity to zero.

Why does the spread vary?

Spreads may vary per instrument according to market conditions. Instruments which are typically more volatile are more susceptible to wider spread variations than other, more stable, instruments. 

 

This means that the spread you will receive at the opening and closing of a position cannot be fully predicted. However, evest seeks to provide the best rates possible at all times and works only with top tier liquidity providers.

 

The spreads on our fees page represent the minimum possible spread for any given instrument and should therefore be used only as a guideline.

What are the market hours?

Different assets have different market hours on evest platform.

What is a take profit order?

A Take Profit (TP) is an instruction to close a trade at a specific rate, if the price is going in your favour, to ensure the profit is realised and goes to your available balance. If the market reaches your requested rate and you have gained the predetermined amount, the Take Profit will trigger and automatically close your position.

 

A Take Profit is mandatory on every position with the exception of non-leveraged BUY positions.

 

You can set your Take Profit according to a specific rate in the market, or as a monetary amount. The maximum Take Profit on most trades is 1,000% of your invested amount +/- 1,000% of your current P&L. This means that you will be able to update your Take Profit level continually as your profits increase.

 

You can adjust the Take Profit at any time while the trade is open.

 

Under normal market conditions, the set Take Profit is not guaranteed. When the market is volatile, the Take Profit rate you requested may not be traded in the market. In this case, the Take Profit will trigger at the next available rate. The result is that you could gain more than you expected on the trade.

What is a take profit order?

A Take Profit (TP) is an instruction to close a trade at a specific rate, if the price is going in your favour, to ensure the profit is realised and goes to your available balance. If the market reaches your requested rate and you have gained the predetermined amount, the Take Profit will trigger and automatically close your position.

 

A Take Profit is mandatory on every position with the exception of non-leveraged BUY positions.

 

You can set your Take Profit according to a specific rate in the market, or as a monetary amount. The maximum Take Profit on most trades is 1,000% of your invested amount +/- 1,000% of your current P&L. This means that you will be able to update your Take Profit level continually as your profits increase.

 

You can adjust the Take Profit at any time while the trade is open.

 

Under normal market conditions, the set Take Profit is not guaranteed. When the market is volatile, the Take Profit rate you requested may not be traded in the market. In this case, the Take Profit will trigger at the next available rate. The result is that you could gain more than you expected on the trade.

What is a dividend?

A dividend is a sum of money paid regularly by a company to its shareholders out of its profits or reserves.

 

Dividends are given based on each shareholder’s stake in the company, offering them a certain sum of money per each share they own. For example, if Apple announces a dividend of $0.80 per share, a stockholder with 50 shares will receive a $40 dividend.

 

 

There are four important dates in the dividend distribution process:

 

  1. Declaration date: When a company’s board of directors announces their intention to pay a dividend. The board also announces the size of the dividend, the ex-dividend date and the payment date.
  2. Ex-dividend date: When the stock starts trading without the value of its next dividend payment. Only the owners of the shares before the ex-dividend date will receive the dividend.  
  3. Record date: When the company checks its records to see who is eligible to receive the dividend. The record date is one business day after the ex-dividend date.
  4. Payment date: When the dividend will actually be given to the shareholders of the company.

What is stop loss?

A Stop Loss (SL) is a risk management tool which aims to add protection to your investment. 

 

It is an instruction to close a trade at a specific rate, if the price is going against you, to prevent additional losses. If the market reaches your requested rate and you have lost the predetermined amount, the Stop Loss will trigger and automatically close your position.

 

A Stop Loss is mandatory on every position with the exception of non-leveraged BUY positions.

 

You can set your Stop Loss according to a specific rate in the market, or as a monetary amount. The default Stop Loss on most trades is 50% of the position amount. In other words, if the value of your position drops to 50% of the amount invested, the Stop Loss will trigger and the position will close automatically.

 

You can adjust the Stop Loss at any time while the trade is open.

 

Under normal market conditions, the set Stop Loss is not guaranteed. When the market is volatile, the Stop Loss rate you requested may not be traded in the market. In this case, the Stop Loss will trigger at the next available rate. The result is that you could lose more than you were prepared to on the trade. We do not compensate for these instances as we do not interfere with market conditions or events.

What is a CFD?

CFD stands for Contract for Difference. CFD trading is a method that enables individuals to trade and invest in an asset by engaging in a contract between themselves and a broker, instead of acquiring the asset directly. The trader and the broker agree between themselves to replicate market conditions and settle the difference between themselves when the position closes. 

What is a margin call?

A margin is the portion of the Cash Equity in your account required for maintaining open positions. You must have a sufficient margin of Cash Equity in your account to trade freely. 

 

On rare occasions, market conditions could cause your Cash Equity to become negative. In these cases, evest will perform a margin call. This means that evest will close all open trades and suspend trading in your account. You will be able to trade again only once all trades are closed and the Cash Equity is no longer negative.

 

For example: if your Cash Equity is -$50 and the current value of your open positions reaches $50 or less (including unrealised profit), evest will close all open positions to prevent your account from reaching a negative Cash Equity.

 

To read more about margin requirements, please refer to our Terms and Conditions.

What happens if you reach a margin call?

If you are approaching a margin call (reaching an equity balance of 20%), you will receive a margin call alert via a notification within the platform. You can then decide whether to avoid a margin call by closing positions yourself or depositing more funds. If you reach a margin call, we will close all of your open trades and suspend trading in your account. Once all the trades are closed, we will review your Cash Equity. If it is still negative and your account is eligible, we will absorb the loss and reset your Equity to zero as part of our policy of Negative Balance Protection. You will be able to trade again once the Cash Equity is no longer negative.

Can you reach a margin call when you have a positive Total Equity?

Yes. A margin call occurs when you do not have enough Cash Equity in your account. The figure at the bottom right of your Watchlist and Portfolio is your account’s Total Equity, and includes any evest credits you may have received. If your Total Equity includes evest credits, it is possible to reach a margin call despite seeing a positive Total Equity figure, since the margin is calculated using only your real Cash Equity.

Why do I need to add funds to open my positions?

In order to open a new Buy or Sell position, it is necessary to have funds in your available balance.

 

CFD trading is based on strategy and sentiment:

 

  • An investor who believes that the price of an instrument will rise in value will open a BUY position.
  • An investor who believes that the price of an instrument will fall in value will open a SELL position.

By closing the position, the invested funds plus/minus any profits/losses made on the investment will be returned to your account balance.

 

It is important to note that each BUY or SELL position is a separate transaction. In other words, opening a SELL position on an instrument you are already trading will not close your BUY position. Each position is a unique investment.

What should I do if I forgot my password?

If you enter an invalid password when signing into evest, an option to reset your password will appear. Follow these steps to reset your password:

 

  1. Click “Forgot password?”.
  2. Enter your evest registered email address.
  3. Click Submit

 

An email will be sent to the provided email address with a unique reset password link. Please be sure to check your spam folder if the email does not arrive in your main inbox.

 

  • The link can be used once and is valid for 24 hours only.
  • Once your password has been changed, simply login with your new password.

* If you used a different email from the one you registered with, your password will not be retrieved.

 

Still not able to log in? not receiving any emails?

 

Click here for assistance.

How can I contact evest?

Do you have a question about your account or the platform?Have you encountered an unexplained error? Or maybe you have a suggestion for a new feature?

 

Our Customer Support department is here to assist. You can contact us by opening a support ticket.

 

Live Chat and tickets are available 24 hours a day from Monday to Friday.

 

Make sure to contact us from your registered email address.

Is there a maximum trade size?

As part of our efforts to promote responsible trading, there are certain restrictions on the size of each trade:

  1. Each instrument has a maximum number of units permitted per position.
  2. Each account has a maximum exposure (invested amount x leverage) permitted per leverage tier on each instrument. This is in place to help mitigate the risks of trading with high leverage.

 

If you are trying to open a position that would take your account’s net exposure in open positions beyond the permitted limit, you will receive the following error message: “Unable to open position. Your exposure level with the selected leverage is too high. Try using lower leverage.” You can try opening the position with a lower invested amount, or with lower leverage.

What should I do if I can't see my withdrawn funds?

Once a withdrawal is requested, it will take up to 1 business day to be reviewed and processed by evest , provided we have received all the necessary documentation.

 

As soon as your withdrawal is processed by evest, you will receive an email confirming the payment method to which the funds were sent. You may also check which payment method the funds were sent to by clicking on the Portfolio tab and then the History icon. It is important to note that payments are usually sent back to the original payment method used to deposit.

 

From the moment your withdrawal is processed by evest, it may take up to 8 business days for the funds to appear in your account, depending on the payment provider involved.

 

If more than 8 business days have passed and your funds have still not appeared on the statement of the payment method to which your funds were withdrawn, please open a ticket in our Customer Support Center. Please attach a copy of the statement from your payment provider that shows the incoming and outgoing transactions from the time the withdrawal was processed until the time you contacted us. Please make sure we can see your name, the transaction dates and the payment method details; other details may be hidden.

 

Our Customer Support team will be happy to clarify the procedure and assist you in locating your funds.

 

You can find more information about withdrawals here.

Why is there a loss as soon as I open a trade?

Every instrument has a BUY price and a SELL price. This difference in price is called the spread, and contains the commission which we charge on each trade.

 

As soon as you open a trade, the current rate shown is the one at which the position would close. 

 

For example, when you open a BUY trade, it will open at the BUY price, and close at the SELL price. When you open a SELL trade, it will open at the SELL price, and close at the BUY price.

 

Due to the difference between the two rates, a new trade always shows an immediate loss.

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