{ evest.com under construction, thank you for your patience }

Troubleshooting

Adding funds to open Positions

In order to open a new Buy or Sell position, it is necessary to have funds in your available balance.

 

CFD trading is based on strategy and sentiment:

  • An investor who believes that the price of an instrument will rise in value will open a BUY position.
  • An investor who believes that the price of an instrument will fall in value will open a SELL position.

By closing the position, the invested funds plus/minus any profits/losses made on the investment will be returned to your account balance.

 

It is important to note that each BUY or SELL position is a separate transaction. In other words, opening a SELL position on an instrument you are already trading will not close your BUY position. Each position is a unique investment.

 

Forgot password

If you enter an invalid password when signing into evest, an option to reset your password will appear. Follow these steps to reset your password:

  1. Click “Forgot password?”.
  2. Enter your evest registered email address.
  3. Click Submit

 

An email will be sent to the provided email address with a unique reset password link. Please be sure to check your spam folder if the email does not arrive in your main inbox.

 

  • The link can be used once and is valid for 24 hours only.
  • Once your password has been changed, simply login with your new password.

* If you used a different email from the one you registered with, your password will not be retrieved.

 

Still not able to log in? not receiving any emails?

Click here for assistance.

 

Contact evest

Do you have a question about your account or the platform? Have you encountered an unexplained error? Or maybe you have a suggestion for a new feature?

 

Our Customer Support department is here to assist. You can contact us by opening a support ticket.

Live Chat and tickets are available 24 hours a day from Monday to Friday.

Make sure to contact us from your registered email address.

 

Maximum trade size

As part of our efforts to promote responsible trading, there are certain restrictions on the size of each trade:

  1. Each instrument has a maximum number of units permitted per position.
  2. Each account has a maximum exposure (invested amount x leverage) permitted per leverage tier on each instrument. This is in place to help mitigate the risks of trading with high leverage.

 

If you are trying to open a position that would take your account’s net exposure in open positions beyond the permitted limit, you will receive the following error message: “Unable to open position. Your exposure level with the selected leverage is too high. Try using lower leverage.” You can try opening the position with a lower invested amount, or with lower leverage.

 

Can’t see withdrawn funds

Once a withdrawal is requested, it will take up to 1 business day to be reviewed and processed by evest, provided we have received all the necessary documentation.

 

As soon as your withdrawal is processed by evest, you will receive an email confirming the payment method to which the funds were sent. You may also check which payment method the funds were sent to by clicking on the Portfolio tab and then the History icon. It is important to note that payments are usually sent back to the original payment method used to deposit.

 

From the moment your withdrawal is processed by evest, it may take up to 8 business days for the funds to appear in your account, depending on the payment provider involved.

 

If more than 8 business days have passed and your funds have still not appeared on the statement of the payment method to which your funds were withdrawn, please open a ticket in our Customer Support Center. Please attach a copy of the statement from your payment provider that shows the incoming and outgoing transactions from the time the withdrawal was processed until the time you contacted us. Please make sure we can see your name, the transaction dates and the payment method details; other details may be hidden.

Our Customer Support team will be happy to clarify the procedure and assist you in locating your funds.

You can find more information about withdrawals here.

 

A loss as soon as I open a trade

Every instrument has a BUY price and a SELL price. This difference in price is called the spread and contains the commission which we charge on each trade.

As soon as you open a trade, the current rate shown is the one at which the position would close. 

For example, when you open a BUY trade, it will open at the BUY price, and close at the SELL price. When you open a SELL trade, it will open at the SELL price, and close at the BUY price.

Due to the difference between the two rates, a new trade always shows an immediate loss.

Wire Transfer American Express Visa icon Master card icon Maestro Visa Electron Skrill icon Neteller icon